Privacy Policy

Earth Sista is committed to complying with its legal obligations under the Privacy Act. If you require further information regarding these guidelines please visit https://www.oaic.gov.au/privacy-law/privacy-act/

So that Earth Sista can provide better service to our valued customers, we may request personal details such as name, address, contact phone number and email address. The information provided is generally used for record keeping purposes and we do not use your information for any purpose other than the purpose for which it was collected. We do not provide or sell your personal information to third parties.

Returns Policy

Earth Sista will refund or replace products that are faulty or damaged, or do not match the product ordered from the Website. Please email us within 7 days of receipt of the product at online@earthsista.com.au for full instructions on how to proceed with returning the product and obtaining your replacement or refund.

Earth Sista will not accept returns of opened or used product.

We cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient and cannot be predicted by us.

Terms of Service and Sales

This website www.earthsista.com.au is owned and operated by Earth Sista. Please read the following Terms and Conditions before using the Website, subscribing to our newsletter and purchasing our products. Please also read our Privacy Policy, which details how we handle any Personal Information you may provide us when you use our Website. By using the Website, subscribing to our newsletter and purchasing our products you accept our Privacy Policy, Payment & Shipping Policy, our Returns Policy and the Terms and Conditions. Earth Sista may modify our Terms and Conditions from time to time without notice so please check them regularly.

The website and newsletter are provided for the general information of the user and are not intended to provide medical advice. Users of the website and newsletter should not construe the information provided on them as an assurance or guarantee of diagnosis, treatment, cure or prevention of any disease or medical condition. The stability and nature of our products may be altered depending on storage and conditions once purchased, or when used in combination with other ingredients. This is beyond Earth Sista’s control and we cannot accept any liability in this regard.

Although Earth Sista endeavours to ensure the accuracy of the information on the website and in newsletters. Earth Sista does not guarantee or provide any warranty of the accuracy or completeness of information included on the website or newsletter. Earth Sista accepts no liability arising from the website or newsletter, or content provided by third parties, or links from the website or newsletter being incorrect, incomplete or misleading and Earth Sista will not be liable for any loss, damage, cost or expense incurred by any person relying on the information from the website or newsletter. Earth Sista reserves the right to delete, move and modify content on the website and newsletter. Earth Sista reserves the right to discontinue any products or services we offer at any time and prices are subject to change without notice.

All written content contained in website and newsletter are the property of Earth Sista and are protected by copyright, trade-marks and/or other proprietary rights. Users may not use, alter, reproduce, redistribute or transmit any of the content in our website or newsletters without the written permission of Earth Sista. When you send any information to Earth Sista you are automatically authorising Earth Sista unrestricted use that information for any purpose. When using this website, you agree to act in accordance with the law, and comply with these Terms and Conditions.

Prices listed on the website are exclusive of shipping charges, which are calculated at checkout. If you are unsatisfied with your purchase due to errors or inaccuracies on the website, please refer to our Shipping & Returns Policy for instructions. Prices listed on the website are subject to change.

Payment & Shipping Policy

Payment

Payment through the online store:

All payments made through the Earth Sista website are handled and transacted through third party dedicated gateways – your choice of either Square or PayPal. Square accepts Visa, MasterCard, and PayPal accepts a larger range of credit cards. Both payment gateways handle your information securely.

Alternative methods of payment:

We can also accept payment from an Australian bank by Bank Transfer. Email us with your order and shipping address and we will email you an invoice with our bank details for payment.

Shipping

Under normal circumstances we will post your order within two working days of receiving your payment. If for any reason we have to delay posting your order, we will notify you of any possible delay. Postage costs are automatically calculated at checkout and will be clearly displayed before you proceed with payment.

Australian orders:

Orders shipped within Australia are sent by Australia Post and are usually received within 7–10 business days. We will send a confirmatory email once we have sent your parcel.